Local Delivery / International Shipping & Returns Policy
We offer free delivery island-wide for orders more than S$60.
All orders that are under S$60 are subject to delivery charges based on the items size and weight. The final cost will be shown on the check out page for each order.
Local Delivery (excluding BBQ Grills, unless stated):
Here at GreenLeif, we aim to dispatch all stocked orders within 48 hours of receipt of your order. If your order is out of stock at the time of purchase, you will be notified as soon as possible so the necessary arrangements can be made.
All orders (excluding BBQ Grills, or unless stated) will be sent by a 3rd party courier. Tracking numbers will be provided for all deliveries. In the unlikely event that you did not receive your order after 3 business days, please email us at firstname.lastname@example.org or call us at +65 88665155.
We are grateful to have customers from all over the world! For overseas buyers, please contact us via the contact form or email us if you are keen to place an order or check on the shipping cost. We will response to your queries as soon as possible.
BBQ Grills Delivery:
Customers who have placed order for BBQ Grills will be contacted by us to arrange a delivery date that best suits you! All BBQ Grills deliveries will be sent by our own courier and deliveries are made between 9.00am – 5.30pm, Monday – Friday & 9.00am – 12.00pm on Saturday.
On the day of your BBQ Grill arrival, it is important you make sure someone is present to inspect and sign for the goods. If our courier is unable to obtain a signature and no one is present to accept the delivery then your order will not be left. You will incur an additional delivery charge if you fail to be present on your pre-arranged delivery schedule. If you wish for us to leave your delivery unsigned for, a written permission is required.
We suggest you have at least one other person with you to assist in accepting the delivery. Our couriers are not insured to take BBQ Grill or other items into your property and the placement of your product is at the discretion of the driver.
Declaration of Damages/ Missing/ Incorrect Items:
Upon the receipt of your goods, you have 48 hours in which to declare any damages. Any damages reported outside of this window are subject to possible rejection, resulting in the denial of a replacement or refund.
We advise that you check the goods while the driver is present. If the goods is found to be damaged or missing or incorrect items, please contact our office immediately not more than 48 hours.
If you have any damages that you need to report, please email us at email@example.com or call us at +65 88665155.
Please note: we will require photographic evidence of all damaged item claims.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable):
Once your return is received and inspected, we will get in touch with you. We will notify you of the approval or rejection of your refund. Please note that any postage/delivery charges incurred when sending your goods out are non-refundable.
If your refund is approved, it will be processed. The credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Refunds For Late or Missing Items (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please email us at firstname.lastname@example.org or call us at +65 88665155.
Discounted or Promotional Items (if applicable):
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchange of Goods (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at email@example.com or call us at +65 88665155. We will arrange a replacement and collection of the original item.
Please note: Photographic evidence of defects or damages will be required prior to replacement.
Delivery Cost for Returns (excluding BBQ Grills, unless stated):
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.